請假與調課規範 Leave & Rescheduling Policy

CLASS ATTENDANCE POLICY
課程於週六/國定假日(整天)
週一~週五 17:00 後
Sat / National Holiday (All Day)
Mon–Fri after 17:00
24 小時內請假或調課,扣除 1 堂 Leave/reschedule within 24 hrs: 1 class deducted
課程於平日(週一~週五)
10:00–17:00 前
Weekdays (Mon–Fri)
10:00–17:00
24 小時內請假或調課,扣除 0.5 堂 Leave/reschedule within 24 hrs: 0.5 class deducted
12 小時內請假或調課,扣除 1 堂 Leave/reschedule within 12 hrs: 1 class deducted
請假/缺席頻繁,
將取消該固定時段課程
Frequent leaves/absences will result in cancellation of the fixed slot

常見問題 (FAQ) Frequently Asked Questions (FAQ)

Q1. 我因為生病、不舒服,然後於 24 或 12 小時內請假,而被扣除堂數,該怎麼辦? Q1. What should I do if a class is deducted because I requested a sick leave within 24 or 12 hours?

若因身體不適或突發疾病而無法提前通知,導致課堂時數已被扣除,請填寫下方表單提出申請。我們將由專人進行審核,並於審核完成後主動通知您審核結果。

If sudden illness prevents advance notice and results in a class deduction, please fill out the application form below. We will review your request and notify you of the outcome.

請點選:申請取消扣堂數表單
Application Form for Class Deduction Waiver
Click Here: Application Form for Class Deduction Waiver Due to Illness

病假規範細節(審查核准後)

  • 上課 6 小時前提出,不扣除堂數
  • 上課前 6 小時~2 小時內提出,扣除 0.5 堂
  • 上課前 2 小時內提出 / 缺席未到,扣除 1 堂

病假證明與期限(14 天內補交)

免診斷書,請於請假 14 天內提供以下任一當日證明:

  • 收據 / 藥袋:含姓名與就診日期。
  • 健保快易通 APP:就醫或用藥紀錄截圖。
  • 診所系統:預約或報到成功截圖。

( ⚠️ 14天內未補交,系統將無法上傳資料 )

Sick Leave Policy Details (Upon Approval)

  • Submitted at least 6 hours before class: No deduction
  • Submitted within 6 to 2 hours before class: 0.5 class deducted
  • Submitted within 2 hours before class / No-show: 1 class deducted

Medical Proof & Deadline (Within 14 Days)

No medical certificate required. Please provide one of the following same-day proofs within 14 days of the leave:

  • Receipt / Medicine Bag: Must include name and date of visit.
  • NHI App: Screenshot of medical or medication records.
  • Clinic System: Screenshot of successful appointment or check-in.

( ⚠️ If not submitted within 14 days, the system will not accept uploads )

Q2. 時常請假或缺席? Q2. Frequent Leaves or Absences?

若請假或缺席過於頻繁,Tony線上美語家教將取消該固定時段課程。建議選擇其他時段上課,透過線上系統預約課程。謝謝!

If leaves or absences become too frequent, Tony Online English will cancel the fixed slot. We suggest booking other available slots via the online system. Thank you!

⚠️ 若當期課程累積三次取消課程,將於下次預約課程時,系統將會自動扣除一堂課程。
⚠️ Accumulating three canceled classes in the current term will result in an automatic deduction of one class upon your next booking.
Q3. 週日可以上課嗎? Q3. Are classes available on Sundays?

週日基本上不安排課程,但若有特殊需求,需提前預約並協調時間進行安排。或是線上預約系統會不定期開放週日時段。

Classes are generally not scheduled on Sundays. For special requests, please book in advance to coordinate a time. The online booking system may also occasionally open Sunday slots.

以上規範開始實施後,已從學生及家長回饋中取得全面正面回應,也讓學員的學習權利受到最大的保障。 Since its implementation, this policy has received overwhelmingly positive feedback from students and parents, ensuring maximum protection for everyone's right to learn.